Resist Temptation and Give Your Client the Holiday Gift of Undivided Attention

Oh, the temptation. My recommendation, "resist!" 'Tis the season when the salon phone rings like a sleigh full of devoted clients, along with so many new customers, desperate for appointments, all within a two or three-week window around the holidays. And it is so, so easy to say "yes" to all that money and the chance to woo a new client, to run with the hectic fun of the season and calm those pleading tones at the other end of the line. I cannot encourage you enough: be very careful not to over...